Guaranteed Rent & Leasing FAQs

We are highly adaptable and open to exploring all possibilities. Please don't hesitate to get in touch with us, and we'll tailor an offer to your specific property and needs.

Our property valuation takes into account factors like location, size, and property condition. Even if your property isn't in its best condition, we're willing to explore options that can still be advantageous for you. Contact us to learn more.

With our Guaranteed Rent service, we use a commercial agreement usually spanning a term of 3 to 5 years. This arrangement gives our Landlords a long-term peace of mind and enables us to effectively manage the property on your behalf.

Although we view this as a highly unlikely scenario, we appreciate the importance of addressing it—especially as fellow landlords. In the rare event that such a situation arises, the rents collected from our tenants will be directed straight to you, and their deposits will be securely held in the Deposit Protection Scheme until their departure.

We pay you on the same date each month regardless of when our tenants pay us their rent.

Absolutely not, our tenant’s payment schedule is separate and does not affect us paying you in any instance.

Yes certainly. Your statement of account will provide a comprehensive breakdown of rent payments due to you.

We conduct quarterly property inspections, which allows us to promptly identify any changes in the property. Our regular cleaning team serves as our 'eyes and ears' on-site. In addition, our staff visits your property weekly for tasks like fire testing, emergency lighting tests, meter readings, and informal checks of communal areas. You will receive our quarterly property inspection reports for your review. You are also encouraged to join us for property visits at any time.

As we are your tenant, any damage caused by our tenants then it becomes Cul-de-Sac’s cost. In the event the fault is beyond our scope of responsibility, we will inform you with urgency to resolve the issues efficiently.

HMO & Property Management FAQ

Typically, a conventional agent's fee ranges from 5% to 8%, covering services such as property marketing, conducting viewings, reference checks, and preparing tenancy agreements. Our Tenant Finding Fee is included in our final Management fee. For a better knowledge of what fees you are to expect, please contact us.

We will coordinate the timing as needed. Our aim is to transfer all funds at once, as the household pays their rent on the same day each month.

Yes certainly. Your statement of account will provide a comprehensive breakdown of rent payments received from tenants (per room), with deductions for fees, maintenance, cleaning, and any necessary compliance certificates. If your company is VAT registered, all amounts will be itemized, enabling you to claim your VAT.

Property inspections are carried out quarterly, and our team conduct weekly visits for fire testing, emergency lighting tests, and communal area checks. You will also receive our quarterly property inspection reports for your review.

Managing an HMO property demands more time and patience, recognizing the value of your time. Our property professionals are always available to aid in maintenance and emergencies. We highly recommend our exceptional cleaning services for regular upkeep to minimize wear and tear and promptly report any issues with accompanying pictures and/or videos.

When it comes to necessary repairs, we understand that each landlord has unique preferences. Some prefer a level of control and choose their own contractors, while others delegate the responsibility entirely to the Managing Agent. Whichever approach you favour, Cul-de-Sac's personalized services are here to assist. We can serve as the intermediary between you and your approved contractors. Our role includes obtaining quotes, authorizing the required work, and coordinating property and room access on your behalf. With our extensive experience in the industry, we have established a reliable roster of approved contractors known for fair pricing, exceptional skills, and a proven track record of work on our own property portfolio.

We understand the challenges of dealing with multiple service providers and the constant fluctuations in energy, broadband, and property expenses. To alleviate this burden, we can take care of managing these expenses and usage on your behalf. You'll receive a consolidated monthly invoice that itemizes all provider costs, simplifying the process for you.

Absolutely! While we have a roster of trusted contractors and tradesmen, we are more than willing to work with your preferred choices, provided they are fully insured and hold the necessary legal certifications. Your satisfaction and comfort are our priority.